Bad Service

I belong to Hosmed for many year now. the service has however deteriorated over the last couple of years. I forwarded a claim to Hosmed on 26 February. On 6 March 2015 I again forwarded the claim with a request for them to please respond. My email is totally ignored and no one response to it paying members. I just had it with bad services that you have to pay for. it is not a favour that they must do me. I actually are paying for it. my membership fee is paying their salaries so I need good service.