nD
nobantu D

1 reviews | Active since Feb 2017

21 Feb 2017, 12:52

bad service

<p>my son is turning 21 this thursday and Hosmed requested that i sent either proof of full time registration as a student or affidavid if he is still fanancially depended on me . i sent the affidavit in January i got no response, and also sent proof of registration so many times in January and now in February, call center agents always give differnt informatio of which is not helping, every time i send them information but they do not get back to me, now my son will be removed from the medical aid, i feel like it is a way of them to make money out of poor members, they are deliberately forcing me to pay more money as an adult dependent. my member no. is ********** 7</p>

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Replies (2)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply21 Feb 2017, 13:41
Official

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards

Hosmed - Care for Life

Hosmed Medical Scheme
Hosmed Medical Scheme 's reply22 Feb 2017, 08:29
Official

good day

As discussed via email your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life