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jacques.geldenhuys jacques.geldenhuys

1 reviews | Active since Mar 2017

29 Oct 2017, 21:56

30 day turn around time just got 358 days and counting

I have been battling for almost a year now with this account. Every correspondence with Hosmed call centre ends in "account for services rendered has been received and escalated". The service date was 05/11/2016 already, and I am still waiting for "management decision to be prepared". I would really appreciate an answer / decision.

Ref: ********** 18; ********** 0877; ********** 72

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Replies (4)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply01 Nov 2017, 16:04
Official

Dear Jacques,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
Hosmed - Care for Life

Hosmed Medical Scheme
Hosmed Medical Scheme 's reply02 Nov 2017, 14:46
Official

Dear Jacques,

As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life

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jacques.geldenhuys jacques.geldenhuys's update07 Nov 2017, 10:44
Reviewer Update
I was assured that the claim was accepted for payment either on friday 03/11/17 or at the latest monday 06/11/17. I was also assured by Zanelle whom have been corresponding with me regarding the complaint, that she will follow up on the payment and with me. None of the 2 have occurred! No payment. No feedback.
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply09 Nov 2017, 16:18
Official

Dear Jacques,

As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life