Lead times not met by weeks
<p>I ended up using Hortors Stationery for a customised diary order for 600 diaries, as our usual supplier was unable to assist with a specific requirement. Their service when it comes to supplying a quote is great, artwork sign off is great, but that is where it stops… Their terms and conditions on all their paper work indicate a lead time of 6 - 8 weeks once artwork approval is received. I approved our artwork on the 31st of August 2016, meaning I should have received the order at their earliest date by 12 October, and at their latest date by 26 October. Since then it has been excuse after excuse.</p> <p> </p> <p>When I have escalated the issue to Harold the GM, it was a worthless conversation. He only said what I wanted to hear but I can almost guarantee that nothing was done to ensure our order was completed by the date he promised (11 November). This commitment was made on the 24th of October. When I followed up on the 4th of November to check that all was on track for completion on the 11th, I received no reply. I called my contact at Hortors daily thereafter to follow up but they could not confirm that delivery would be on the 11th as their factory in Cape Town was not getting back to them. Additionally the factory could apparently not say which orders would be placed on the truck for shipment up to Johannesburg that week. I find this ridiculous, surely a factory has a production schedule in place and orders which are scheduled for delivery are scheduled in accordance with when items will be coming off the production line.</p> <p> </p> <p>On the 11th of November - the date I was supposed to have my complete order - I was told that the diaries will arrive in JHB on 16/17 November, which will then be personalised and ready for collection on 17/18 November. When I call to confirm a collection time I'm told that the diaries have still not left the factory in CPT!!! Surely they knew this when they were not placed on the truck the day they had committed to. No one calls to tell me there will be a delay - NO I have to find this out when I am once again trying to confirm collection!!</p> <p> </p> <p>Their service is shocking and I would recommend that you do not use this company and take your business elsewhere. </p>