Worst Experience ever at Hornbill Lodge

We have booked for 2 nights at Hornbill Lodge, and all I can say is what a disappointment. The room smelt and felt dirty. Nothing like the advert. Also states as a 4 star lodge at the entrance of the lodge, but apparently is a 4 star B&B, which is also impossible with aircon not working and no bar fridge. The staff that works at the lodge is not presentable, walking around in track suits and flip flops. Nothing about this was 4 star accommodation. There was a big group of people, 2 rooms away from us that was playing loud music and partying. We went to lay a complaint with Cobie and he was not open with a solution. Said we are the only people to complain and that there is nothing he can do about this. We asked for a refund as this is not worth the money we spent and he refused and said we should sort it out with Daddy’s Deals.He refused to let Daddy's Deals refund us, as we checked in already and left on our own terns (not taking in account with everything that is wrong with this place) Also accused us of lying and called us ****** when we complained. (which we are the same race - so doesn't make sense) worst place with the worst management!!