Thrive Student Living is dishonest

The Horizon Heights booking system is unreliable and useless. They have an online booking system that potential residents are supposed to use to book rooms. When I used this system the first time, they sent the lease right after I completed the application and filled out the form. You pay a booking fee and then they process your application.

This year, I booked a room and uploaded all the necessary documents on the same day that applications opened. I also paid the booking fee. But they did not send the lease agreement. None of the students living in this building, who I have spoken to, have reported receiving a lease agreement. But today I get a call telling me that the deluxe studio that I booked isn't available anymore.

How? How when I booked? How can the room be given away when they themselves failed to send me a lease so that I can secure a room?

Now they are blaming it on me, saying that I did not follow up. They did not communicate it to us that things had changed and you have to contact them in order for them to send you a lease agreement. How am I supposed to know that things have changed and they operate differently when they did not communicate that?

When I said I can move to the premium studio, they told me that there are no premium studios remaining on the fifth floor. I then called someone who booked a premium studio on the fifth floor and asked her if she has signed the lease and she said she has not. If she hasn't signed the lease agreement, why is the room not available? It should be available since they are saying you lose the room if you don't sign the lease agreement

I am deeply disappointed with Thrive Student Living. I believe they are trying to manipulate me into getting a more expensive room than the one that I originally booked. They are ********* and dishonest.

Let's not mention the WiFi that is unstable and how cheaply the building was built, which results in you having to call maintenance multiple times.