HOPON AND STUPID EXCUSES!!!

I have taken a loan with Hopon back in 2016 and haven't been working after a couple of months I've already taken the loan and now since I started paying it off I realized on Credit Bureau it's listed twice as HOPON and IZWE this is affecting my credit score and it shows I owe two different lenders the same amount which makes it high cause it's double.

I asked the agent and told me it's because Hopon is under the same umbrella as Izwe Loans..but does that mean I must be listed twice for the same debt? I need this sorted as soon as possible I don't want any stupid explanation this wrong !!!!