Dissapointed customer

Yesterday my parner and I went to Hooters in Fourways and we were informed there is a brandy and coke special so we ordered that. We received two seperate glasses per person with one tot of brandy in the one glass without ice and the other glass had a lot of ice and apparently a tot of brandy. I had originally requested that we wanted my ice seperate from our drinks. We sent the waiter back and she returned doing the same thing but adding lots of ice to the glass. I told her we do not want our ice in the glass we want our shots on the side. With our second round of drinsk we had the same issue and I was very annoyed. Clearly they are not concered about customer service and giving the customer what they want. We ordered the platter which comes with 6 shrimp, 6 boneless wings an 6 original wings. The wings were a bit dry and the boneless ones had no flavor. We then requested a seperate order of boneless wings to go. When we get our bill the waitress charged us for 20 yet we only wanted 6. I understand they need to upsell but the waitress must not take advantage and make assumptions. In October last year we took my cousin there and we had such a great time the food was amazing and now I was very dissapointed. There seems to be a lack of consistency.