Worst Customer Service from Honor

I am highly disappointed with the bad customer service Honor is giving. My partner and I purchased contract phones from Telkom his is an Honor in December and the phone has been faulty, the first time it was faulty he took it back to the store and the Honor rep assisted him. The phone worked for a week and did the same thing again. He went into store again and was told that he was to go take the phone in Cornubia hence the phone was purchased in Bluff. He can't take time off work to go send a phone that is manufacturing fault so I went on the Honor site to find out if they can pick up the phone from the house, I entered all the required details and adddres for pick up. I sent an email to the email provided but 2 weeks later no response no feedback not even a confirmation email. I'm sure daily the company checks emails because it's funny that they know how to send an out of office email but can't assist with a customer query. This is the worst service provider and I will advise my partner to change his mobile because Honor doesn't care about it's customers.