Pathetic customer service

I upgraded 3 of my cell contracts +/- 6 months ago to two new HONOR 200 phones and a tablet. As part of the launch special I received a watch and a free air fryer. The watches and phones are working, for now. The air fryer was never working. Because I saved the air fryer for a Xmas gift I never tested it. Imagine my surprise when I was phoned with the news that the gift (air fryer) was not working. I reported it to the HONOR rep at VODAWORLD in the first week of January 2025. As per him he reported it to his superiors on numerous occasions. I have been checking in on him from time to time hoping for some sort of answer, but with no success. I even tried phoning his manager but my call was ignored. My concern is if HONOR SA can’t even sort out something small like an air fryer how are they supposed to give any support should my watch, phone of tablet ever brake.