Hone X5B Plus faulty

On 28 May 2025 I received a Honor x5B Plus celphone on pay joy from Mr Price Westgate. As per my email below sent on 18 June 2025, I have not received a response. No assistance and still sitting with a phone not working properly.

Good afternoon

After much running around I am honestly I'm pretty irate at this moment in time. I received my Honor x5b Plus on the 28th of May from the Mr price store in Westgate. I received it on payjoy and the phone has not worked not one day since I received it. I have tried everything. I've tried to reboot I've tried to reinstall everything I've removed everything my phone. But it completely freezers on most apps. Facebook, WhatsApp, Google, pictures. You name it. My phone just doesn't work. I took it back to Mr price on Friday of last week and a lady from the vodacom4u shop w (Uvasi? From Honor) came to assist to see if there was a problem with the phone itself. I returned to the store today again to check software etc and it seems like the problems with the phone. a A technical problem on it of sorts. This is my fifth Honor phone. My family all has one. But to be honest with you the run around I have received to try and get a replacement phone is unacceptable. I run two businesses off my phone. I cannot book it for 21 days and leave it there. I use my phone for everything. I have not been offered loan phone even though I requested one. I just get shrugged shoulders saying sorry we can't assist.

So I would like the phone returned. I don't want it if this is the after sales service I receive. I will be replacing all my honor phones.

I don't know if it is directly from Mr price, payjoy or who's at fault but a three week old phone that's not working and there refusing to even look at replacing it it's an acceptable. Please arrange somebody to make contact with me to arrange collection of this phone. I want a refund of my deposit from Mr price and I want my weekly payments as well. If this is how Honor conducts business I'm sorry to say I will go back to my ZTE Salt V50 anytime.

Regards

Lee-Anne Kinnear ***