Customer Service

I have an Honor 70 and the Earbuds X3 Lite that came with it. I've had them for almost three years now, but the earbuds are giving me problems—they keep connecting and disconnecting. I asked for assistance, but they said they couldn't help me.

I don’t understand how, just because the product is out of warranty, they can’t provide any support. Why should I have to go back to the place where I bought it? It’s their product—they should help the customer regardless.