Worst Customer Service leaving bitter taste

What a pity for what I think is an amazing place. I contacted Honeydew Mazes and spoke to Peter who suggested I send an email. Two weeks went passed with no reply. I followed up on Monday (19 Aug'19) with another email, yet no reply. Decided then to phone Honeydew Mazes this morning (Fri. 23 Aug'19) and an elderly lady answered and when I asked to speak to Peter was told he is busy with training - fair enough. She then asked what it was in contact with and I told her about my email I sent two weeks ago. I have not heard anything and is following up on it. Her comment was "Well we are very busy and I must phone back on Monday". I rep**** that this was an email sent two weeks ago already and then was told that she thinks I am rather rude and the conversation ended. Was my expectation too much and was I rude to point out that they have not made any contact for two weeks...?