Poor customer care. Worse treatment ever!

I will not recommend anyone to buy a Honda. They don’t look after their clients. They don’t communicate or give feedback on any matters raised with them. The Sales team, service is good and understandable so because they want your money . Once you have bought a car, Honda doesn’t care. You have to follow up with them on your issues without joy. I bought a Honda with an extended service plan at Honda Northcliff, When I took in the car for a service in October 2021, I was only then informed that the service plan is with a third party Liquid Capital and this 3rd part must authorise , before work can be done. Following up again on 21 November 2021 because there was no feedback from the dealer, I was faced with same explanation that their 3rd party must confirm such that I was advised to also follow up with Liquid Capital personally.

Secondly I was sold a car without a spare key, service book and a car manual. This was meant to be delivered to me when located by Honda Northcliff branch. Since the Northcliff branch closed without notification, Honda Westrand promised to follow up and still no feedback on this matter as well. My first time experience with Honda has been Horrible.