Bad service and taking there time.

Good Afternoon,

I would like to log a complaint against Honda Tyger Valley.

My son's bike was booked in at their office on the 5th of December 2025 for excessive oil usage since the bike was serviced in July 2025.

It is the 13th of Jan 2026, and still the bike is not repaired, and this is a big problem. My son uses his bike for school, and the school starts tomorrow; now he has no bike.

I have told them numerous times that the bike needs to be done before the school starts. It is still not done. I was at their offices yesterday, and the lady that deals with the warranty is on leave, and no one else can assist me, as it is very pathetic service that you get from that office. You phone to follow up, and then they will call you back with feedback, and that never happens. I contacted the one manager last week and am still waiting for him to call me back with the feedback.

I am now requesting that they loan him a bike for the time being until the bike is fixed, or they must replace the bike, as I feel the bike has 6000 km on the clock, and for the bike to already be opened is not a good sign. You pay so much for the brand, and this is the service that you get from both offices, the sales area and the service center.

I would like an urgent response, as this is really unacceptable.

Kind Regards, Lee-Anne Welkin