Bad Service by Honda Tyfgerberg

Dear

Just to update you on the very unfortunate situation as in my first email below:

At 16h40 I received a call from my service assistant, Godfrey at Honda Tygerberg that I could collect my car from the dealership but that there was still some warning light on the dashboard of the Ballade. He told me that the warning light on the dashboard would not affect the driving of the car and that I should return the car tomorrow to enable Honda Tygerberg to solve issues with the car.

Honda Tygerberg and manager Sloane do not care about my program. They could not be tell with cer*****y that the car would be properly cared for by tomorrow.

I do not want to deal with any person at Honda Tygerberg and request Honda SA resolve the issue.

Yours

Ashley Fransman *** Honda Ballade RS Cy 347 410

From: Ashley Fransman [mailto:***] Sent: Monday, 28 February 2022 16:16 To: '***' <***> Subject: Bad service from Honda Tygerber

Dear

I hereby wish to lay a complaint against Honda Tygerberg for the bad service I received from them

I bought and received my Honda Ballade RS from Honda Tygerberg on 4 January 2021. The car is fully serviced the. On Friday 25 February 2022 the car developed a misfire and jerk. Honda fetched the car from my house. My regular service assistant at Honda Tygerberg, Godfrey confirmed that they received the car as enquired about by experience with the car. I explained. On Monday I had to phone and was told that he was not available but will come back to me. I had to phone again as nobody came back to me as promised. Just before 16h00 I had to make another call and insisted on receiving my car back today or a car from Honda until they sought out my Ballade. I was told that Honda Tygerberg did not have a courtesy car available and even if they had one available that as today was end of financial year they could avail a courtesy car.

I think that Honda Tygerberg is just prolonging the repair of the Ballade at inconvenience to me. I hope that Honda SA will be able to sought out this injustice today. I will not be dealing with Honda Tygerberg at any occasion as they do not care for customers at all.

Yours

Ashley Fransman *** Honda Ballade RS Cy 347 410