Worst service ever, I'm totally disgusted

I've spent over R12000 to repair my scooter which i made 2 separate payments in full for and I'm still waiting today to receive all parts. Honda you said to me 3-6 weeks. While then where the hell are my parts? I won't blame any specific person here but Honda Head Management. You do the employing and firing, so don't make your problems mine... Every time I phone the store, I get the same huck from you people, \Our systems are offline and I can't do anything about it."Not my problem. I couldn't care less if your store burnt down. I made my payment in full"