1 reviews | Active since Oct 2013
Warranty parts not recieved going onto months of waiting
<p>25/3/2015 I purchased a Honda NC 750 X brand new from Honda Pinetown KZN, on the 29\1\2016 parts where replaced due to rust/corrosion by the workshop of Honda Pinetown KZN these parts where ordered well in advance in 2015 I waited a long time with the problem that not all the parts arrived. The service advisor at the time re-took the appropriate pictures and did the recommended paper work on these excluded parts. After many months of waiting these parts had still not arrived with me having to hear many excuses. To my surprise one day on going back to the workshop the umpteenth time to find out on my parts I was surprised to see a massive staff turn around this included technician and most of the administration staff. When asking the new service advisor on feedback to my problem I was furious to find out that there was no history at all on the ordering of these parts. On the 11/3/2016 pictures where taken again of the motorcycle on the outstanding corroded parts. Approximately after week or so I received feedback that I need bring the motorcycle back AGAIN for more paperwork to be done. After that I received feedback that a regional manager was to see the motorcycle before the process was to take place a date and time to be set but for what this reason after all this time I don’t know. First of all this is all an inconvenience to me as I cannot just simply take off work as I have done to suit people all these times as they please Honda South Africa does not have to do me a favour this is my right as a client with a valid warrantee and full agents service history to have be sorted out, second of all I am disappointed in such bad quality of the materials of this Honda I look after my possession maticulasely irrespective off where I live. I forwarded an email via Honda Pinetown on the 16/5/2016 to the regional manager with practically no feedback. I will not purchase this product again and recommend others not to do so as this is plainly unnecessary to a consumer.</p> <p> </p>
and still nothing but waiting to hear from Honda cares which absolutely clearly they don't!!!!!
and still nothing but waiting to hear from Honda cares which absolutely clearly they don't!!!!!
