Shocking Service

We have had several Honda's over years, the last Honda we had was the CRV model, fantastic vehicle, no complaints. Unfortunately this vehicle was written off by another party. We then starting looking around for a replacement in the secondhand market as we can not afford new. We test drove 7 CRV's between 2009 to 2012 and ALL of those we test drove had worn door armrests. We purchased a 2010 model and approached Honda Motors Southern Africa and lodged a complaint regarding the inferior material used on the arm rests. After several e-mails exchange Honda requested photos which we duly forwarded it them. After several requests from our side Honda responded today saying they cannot assist further. I find that its a disgrace that an expensive vehicle has inferior material used on the door armrest and Honda don't even acknowledge the problem. I believe there should have been a recall or at least an apology and accepting the inferior material used.