Pathetic Service Recieved From Honda Melrose

I have purchased a Honda Brio in 2013.I took my car for 2 services.On the 2nd service i was told that my brakes and shocks needed to be replaced. how is this possible?my car was not even a year old and was barely driven.When Honda called me they confused my car with a black Brio but INSISTED that my car needed the changes.When i asked the consultant why my brakes and shocks needed to be replaced, the consultant said that it had been worn out.I told the consultant to go ahead and replace the brakes and shocks.I payed for the brakes.The shocks were under warantee.After a few days I took my car to a VW Dealership and there I was told that the shocks were not replaced.When i VW called honda and asked why did they change the shocks and they said it was because the shocks were leaking but Honda told me they were worn out.My car now needs a 3rd service and I haven't recieved any feedback from Honda Melrose and Honda Langlagte despite several calls being made to them.I am totally disgusted with Honda's service and I wouldnt reccommed Honda to anyone. I am fed up with this PATHETC SERVICE!!! I m thinking of changing my car for another car brand where i will recieve proper service