Missing documents

My mother purchased a Honda Brio from Honda Claremont over a year ago.<br> Since then, and after numerous calls to them, still not received a copy of the forms that she signed when she purchased the car, or the spare key.<br> They were supposed to drop off the documents and the spare key with her, but she never received them.<br> Each time we call, they say that it was delivered, but no one has any idea of where it was delivered to.<br> We get pushed from the salesman to the garage manager, and nobody can clear up where the spare key or docs are.<br> They have subsequently stopped responding to our requests for information.<br> To top it all off, she had a puncture, and on replacing the wheel discovered that the spare had two nails in it and was flat.<br> Once again, when this was brought to their attention it was brushed off and they refused to accept responsibility.<br> I am completely disgusted in the service given. They are not helpful whatsoever, and refuse to take responsibility for their incompetance.<br> DO NOT PURCHASE FROM THIS BRANCH.