Mismanagment of Customer Expectations

We traded in (a BMW and a Hyundai ix35) and purchased two pre-owned vehicles (Mercedes Benz and Honda Jazz) from Honda Sandton towards the end of 2014. We requested that the Parrot system in the BMW be installed in the Honda Jazz and this was agreed to by Honda. Despite many phone calls to the dealership and numerous excuses, we were told that the Parrot system had been sold with the traded-in BMW and were told that Honda would replace the Parrot system with a new one - we supp**** the details of the Parrot. After 15 calls to the Sales Executive and a final call to the Dealer Principal, we were offered the system which comes standard with the new Honda Jazz for a co-payment of R2500.00. We accepted this and arranged for the installation. On arrival, we were informed that this was no longer the case and that a Parrot system would be installed instead. The replacement Parrot system is of a significantly inferior quality to the original and we are extremely disappointed with the lack of customer service from Honda Sandton and the fact that we were told so many lies.