Honda Oakdene

I am really disappointed with the service received by Honda, Oakdene

I am driving a Honda CRZ. The yellow IMA Light came on. I took it in on the 17 Dec where they advised that the electric battery wasn't charging and the car needs to be booked in. It was booked in on the 18th. They called during the day and stated that the car was not ready and they needed an additional day. We were leaving for overseas on the 18th so I told them to keep the car and fix everything that needs to be done and I would collect the car on my return, today 3 Jan.

Honda had the car for 2 weeks but have not done anything When my father went through to collect the car the lady made him wait for 30 minutes before stating that the car was not ready and they need someone from head office to come through. The head office closed on the 24th December and they have skeleton staff. From the 18th to the 24th is almost a week and no work has been done since.

When asked if the car was drivable they branch said yes but it would take 45 minutes additionally to reconnect the battery. When my father requested to speak to the branch manager he was conveniently out of the office, yet was present 5 mins prior

As it stands Honda Oakdene has not contacted the Honda head office. I need my car for work on Monday and now am stranded.

Extremely disappointed with the service we have been receiving