Honda Auto PE - no service!!

So yesterday I had to ask a friend of a friend to go to Honda Auto PE to buy fluid. The person was there between 13h00 and 14h00. He waited for 30 minutes at the counter and received no help other than being told that the person who spoke to him is from Merc and he can't help and they must wait until 14h00. I then phoned to complain and was told the manager would phone me back. I then received a call from a lady who works in the spares department who informed me that her other colleague is not there this week so they don't help anyone between 1 and 2 (as she was on lunch). My question to her was, can they not maybe take lunch before 1 or after 2, is this not when most people take lunch and would come there to buy something if they need it? To me this is unprofessional and it is a pity that I was forced to go back there and buy the fluid. I would much rather has supported another business who would have been more accommodating to me.