Extremely delayed parts delivery

I am extremely disappointed in Honda Bedfordview's service from their Parts Department.

I placed order for 2 x ball joints for my Honda FR-V on 15th January, the promised lead time is 3-4 weeks.

1. On 22nd February, Honda Bedfordview advised that the part has arrive but it has some defects (rust) and they asked if I would take it. I told them I would not as I have paid full price and deserve defect-free parts. I also fear the defect could cause future problem. I also asked for the new arrival date and they must quicken up the process.

2. On 7th March I finally received the confirmed date. The parts will only arrive on 27th March. That will make 8 weeks over the promised lead time. I cannot delay without a car any longer, hence I have asked for a refund.

3. The manager of the Part Department informed me that I can’t have a refund. Because their supplier (Honda SA) cannot refund them as the order has been placed.

This is unacceptable service. The dealings and policy between Honda Bedfordview and their supplier has got nothing to do with your customer (me). As a company who have accepted customer’s money, you need to take responsibility and ensure the promises you have made to your customer are fulfilled. And this included handling and taking responsibility of your supplier. Reasoning like “I have no control over my supplier” is irresponsible and make no sense.

In this case, it is clearly your supplier’s fault (not checking the condition of the item before sending it out). It is unfair that you make your customer pay for your supplier’s mistake when it should be the other way around.

Please note that it is not me who doesn’t want the parts but it is you, Honda Bedfordview, who cannot supply them. Therefore, forcing me to take this step.