Enough sales to date

I have requested a Settlement quote on an Existing Honda, to trade in on a new Honda.<br> I went to the Dealership on 19/09/2015, they only sent me a reply on the 22/09/2015. They quoted all the incorrect details of my current vehicle and wanted to give me 35% less trade in than market value, which my vehicle only has 53000Km and in showroom condition. <br> After numerous phone calls I managed to get a manager to call me on 05/10/2015 to touch base on the deal in question. Today 07/10/2015 still no call from the dealership?<br> They obviously have more business than they care to handle. Advisable to use alternate service centre on change car brand.