Dont even get back to a customer!

My husband bought a 2nd hand Honda civic from the Honda dealer in Randburg. <br> He was given the original key and the spare. When he came home with the car and check the spare key it was not working. He then went to the guy who Nungile send him to for the car finance to show him the key was not right. The guy who did his finance ZIyad then says he will give them the key and tell them to give my husband the correct key. This happen on Friday late afternoon 30/01/2015. Ziyad said his on leave from the following week Monday but will sort it out before that, the next day (Saturday). Nothing was done. My husband phones the branch on Tuesday or Wednesday to ask whats happening, Nungile (salesman) speaks to my husband, apologises and says he will sort it out. By the end of the week my husband didn't hear anything. He phones Nungile on Friday and spoke to the Manager who then told Nungile to sort the problem. Nungile phones my husband to apologise again and says by Monday he'll sort it out, that's today 09/02/2015. Till now no phone call not even an sms! Why must my husband keep calling to get feedback on something he has already paid for??? This is very bad service!!!