Do not want to give a quote for Service

I have never experienced this bad service at a car service ever. I have a 2007 Honda Jazz and wanted to get a quote for the 180 000 km service. The lady at the service department told me that she would need to book in my car and charge me an hours labour to give me a quote. Surely you have an standard price for a 180 000 km service for a Jazz? No, they do not give quotes as this takes time and consumers will just go to another branch and try and beat the quote, she said? Is that not my prerogative as a consumer to get the best price for my hard earned money? I am really discussed in the way I was handled. So, when I want to buy a car from Honda Centurion, will they charge me petrol money to test drive a car and charge me money for the quote? <br> Why would you ever want to be their client then?<br> Honda Centurion will never see me again!