Customer services is horrible.

I am actually really upset with Honda as a brand. I purchased a new Honda HR-v and it now is going in for repairs. A part was needed to be placed on back order and i have been given an ETA of the 10th of Jan 2020. This now leaves me without a car for literally a month. Honda refuses to work with insurance companies which means my insurance had to pay me out so i can get my car fixed. In doing so my insurance has had to mark the claim as settled which means i had to give my rental car under my insurance back. My insurance as well as myself have asked Honda to give me a courtesy vehicle seeing as the fault is on no one elses side but Honda as to why this will take so long. Honda Bedfordview straight up ignored my request on email and didnt bother replying to that section of my email. My insurance also spoke to Honda Bedfordview and Honda SA and no one is willing to help. This for me is such poor customer service, how can Honda expect me to be away from work for a full month without a car, I also have a 3 year old and I am currently 7 months pregnant?? The car i bought from Honda is also not cheap and places like VW will give you a courtesy vehicle for even a days service. I am so disappointed that Honda is just not willing to help seeing as they are the reason i needed to give my rental vehicle that i get for free from my insurance bac**** If they were willing to work with my insurance this would not be a problem.

I have all the emails from Honda Bedfordview as well as an email from the insurance inspector with who he spoke to in Honda Bedfordview as well as Honda SA who are just not willing to help. This is poor customer service for me. Once i get my car back i will be making an active effort to move away from the Honda Brand and look for a brand that actually worries about their customers.