Bad service and no response to continuous complaints

This is a complaint towards Ziyaad Lorgat (Northcliff Honda).

I was told by Honda Clearwater that the 60 000 service was the last that I am covered for, However when I bought the car a asked to the extended service plan and extended warranty. Apparently the extended warranty is active however the service plan is not. I then asked Honda Clearwater to help query this but they did not manage to help because Ziyaad is apparently working on a different system and only he could help as I took up the initial plans with him. I then went to Honda Northcliff yesterday (17/01/2019) to go see him but he was not there. I waited a while but had to leave so I left a message for him to call me. I have not received a call yet and this is urgent as I remember specifically asking for the extended plans because I had a baby on the way so I need all that piece of mind. I hope my complaint will be dealt with urgently!