Lack of Communication and Service

I required the windscreen washer bottle and motor to be repaired on my 2009 Honda Civic Type R. I was informed in May 2017 that the part was not available and that it would take approx 4-6weeks to arrive. I intended to also have my vehicle serviced at the same time that the repair could be done, to avoid having to book my vehicle in twice, so I decided to delay the service until the part had arrived. The dealership however did not follow up and inform me when the part had arrived.

When I enquired as to the availability of the parts in Sept 2017 I was informed that the part was in stock but was sold as it was on the shelf for 60 days. They did not even inform me that the part that was ordered for my vehicle had even arrived and was instead sold with me even knowing ! So basically my vehicle has still not being serviced due to me waiting from May to Sep (almost half the year) on confirmation as to whether this part has arrived.

Furthermore, I also requested for a service quotation in Sept 2017 but have never received this. What is frustrating is that I continually have to follow up on items, with no feedback or communication from them.

Regards,

Frustrated Client