Honda Service? Does it exist?

Today my son took my Honda motorcycle in for a service at Menlyn branch. This was after we had booked the service last week. Today while the bike was in for the service got a note saying that they don't have the parts to service the bike. Why do I even bother to book a service, where you get asked all the pertinent questions regarding the bike? Now I understand why people don't want to have their vehicles serviced at dealers. The dealers ask exorbitant prices for , at best, lacklustre, service. in this case .... NO SERVICE. i am regretting the day I bought a Honda. Will go back to my usual German brand .. at least I get what I pay for before and after the sale.