Bad honda service

<p>Honda Service Centre</p> <p> </p> <p>I am writing to you with the utmost disgust and dissatisfaction as one of your customers regarding the level of ****py and poor service I have received from both your Honda Cape Town and Tygerberg centre.</p> <p> </p> <p>I took my motorbike in to be checked at your Cape Town branch the beginning of January. As soon as the bike was getting hot it started missing.</p> <p>I told them the motorbike just came from a service and they need to establish what the problem is. After 4 days I went to collect my motorbike which was untouched as they were apparently to busy to look at my motorbike. If knowing beforehand this would be the case, never would I have even bothered to send my bike to them in the first place!</p> <p> </p> <p>I then called Honda Tygerberg branch to find out if I can book my bike in with them of which they advised that they are able to take my bike in for repairs on 01 February 2017. On 31 January at about 4PM I dropped the bike off so that it can be there for the scheduled appointment first thing on 01 February 2017. On 17 February, I went to the Tygerberg branch to physically go and check up on my bike. The only communication before then was with John Rost at reception, A friendly guy, but he was running out of excuses of why my motorbike was still not fixed.</p> <p> </p> <p>This was absolutely the most disappointing and ****piest service ever received from both Honda Cape Town and Tygerberg branch. Nobody was able to give me an answer and not in any way bothered to look at or fix my bike! On Tuesday the 21 February I asked to speak to the manager. My bike was now with Honda Tygerberg for 3 weeks.</p> <p> </p> <p>After the forth phonecall I spoke to Bonnie Wiese and explained the situation to him. He said he was busy at the moment but wil look at my bike first thing the next day. The next day he phoned me and send me pictures explaining the problem. He then ordered the part and after waiting a week for the part to get to Cape Town John phoned me to collect my bike.</p> <p>Thanks John and Bonnie.</p> <p> </p> <p>The problem was my radiator fan was damaged. Between Honda Cape Town and Honda Tygerberg it took them 2 months to fix my bike and only because I spoke to Bonnie myself. Is this the level of service that you offer your paying customers? </p>