Unhappy with the service

I recently brought my car in for its 75,000 km service — not my first visit, but definitely my most disappointing one.

The service consultant, Kathryn Skinner, was rude and dismissive throughout the process. She didn’t ask if I was paying via my service plan (which I’ve always used) and later shouted at me when I explained I don’t pay cash. She then refused to release my vehicle, called in other staff and even security to remove me — all over a miscommunication that could have been resolved calmly.

Eventually, after speaking to the manager, I was given my keys but told never to return. The claim was processed the next day through my service plan — as I had initially said — and no one called to apologise or explain.

Deeply unprofessional experience, and I hope no other client has to go through what I did.