Antagonizing experience, no service received

Good day

I booked my car for a service at Honda Centurion.

When I received it back, I realised a day later that the boot is no longer closing with central locking.

I immediately called Honda and arranged to bring the vehicle back.

The workshop manager, Theunis Botha did not apologise for any convenience caused, and merely treated me as a new matter for which a fee will be quoted and charged.

He adopted an arrogant, non-responsive approach. I am hurt, disappointed and disgusted that there was no appreciation to my truthful version of the fact that the boot functioned perfectly before the service. He immediately started to deliberate that the workshop would not have touched my boot, which was not the case as the lamps of the rear number plate had to be replaced (adjacent to the boot lock).

He attempted to force me to sign paperwork, and merely referenced to the Consumer Protection Act.

Out of pure frustration, I requested my husband to collect the vehicle.

I am no longer a loyal Honda client, I am shocked by the terrible treatment I received today