Struggle for my spare key

I purchased a vehicle in October of 2017 from Honda, however,on trying to use the spare key a few months later , i realized that there was something wrong with the spare key, it was not a match !!! I immediately informed the gentleman that assisted with the purchase of the car, namely Sam Lesenyelo. I also made several trips to Honda Midrand to have the issue resolved but i was told to come back another time and another time .After a few calls and walk ins , he told me he would call me to come in with the car and fix my issue.

Then i got a notification that Honda Midrand would be closing and moving to Bedfordview. I quickly contacted the sales agent again and he asked for more time to settle in at the new office. I tried again (i have whatsapp messages ) and was then told in November last year that he was having a tough at the dealership with low sales so to get my spare key i would have to wait till he sold a car so as to sneak the cost of my keys on to it.

To this day i dont have a spare key. As of yesterday i lost the one set of keys i had and have not been able to use the car,its just parked. I contacted the agent and informed him of this , stating clearly that what i was trying to avoid by pestering him about the spare keys finally happened and he must come to my rescue.

He informed me that there was nothing he could do for me in the absence of the original key. Im gutted. Can someone at Honda Bedfordview please assist. I need my spare key as a matter of urgency because im really out of ideas!

Sincerely,

Michelle