Shocking service

My car was bought brand new from Honda Menlyn, Nov 2014. In Jan 2015, the car started to rattle. 4 services done by honda , still nothing fixed & blamed on wear and tear. Only now does the service manager, Elana Behrens get involved. She mailed me on the27th May, I rep**** the same day. I had to follow up with Elana eventually on the 4th June as no call or email was sent. She blamed someone else been off. She promised to call back, NEVER DID. 9th June, I had to follow up again, again she promised to contact me, still waiting for the order. 14th June, I had to follow up again! 19th June, finally the parts have arrived. I told her I do my best to be there by 11:30am, I arrived at 11:40am. Elana was outside having a braai. She sent someone else in to speak to me, when I ask why she didn't come and see, i was told I was late & she was now busy. She told me I was rude & she done all she could. She raised her voice and was extremely rude. This is shocking customer service from the service manager. The general laziness of the service team and failure to fix my car from the 1st service is shocking. That whole team needs to go on a customer service workshop! Manners & kindness go a long way