KIA CERATO KOUP

My husband and I purchase a Kia Cerato Koup at Honda East Rand in November 2018. We collected the Vehicle on the 12 November 2018. On our way back home we heard the brakes squeaking, however we thought lets give it some time perhaps its just some dust inside. As days passed the problem persisted and we decided to give the sales guys (Eddy Kgatla) a call. He advised the brake pads were changed not so long ago however we can bring the vehicle in. More issues arose, fog light was not working and the back tyres had bumps inside, this was discovered after my husband got a flat tyre.

On the 6 December 2018 Honda sent their driver to come collect the vehicle at my husbands work place and left him with a courtesy car. They returned the car on the 13 December 2018, when my husband asked their driver if the brakes are fine he responded "yes they are" which was a lie because even with the loudest music those brakes made a noise.

We sent an email to the principal manager and the sales guy asking for a job card to see exactly what was done on the vehicle which we got from a gentleman by the name of Sam. After a lengthy email we sent addressing our frustrations he only commented by "see job card" now what about the issue at hand? Is this the way Honda East Rand treats their customers?

We are really disappointed and frustrated with the service at Honda East Rand, the sales guy clearly got his commission and now he doesn't care about the customers. What mickey mouse workshop are they running if they can't sort out brakes or looking into whatever it may be that's causing the brakes to squeak? Honda East Rand sold us the vehicle under false pretence by keeping information from us.