Undelivered Order and Poor Customer Service

This has got to be the most disappointing, frustrating shopping experience I’ve ever had in my entire existence! Side note: if you want to receive what you paid for? Don’t purchase at Homzy! Or if you want to get the ACTUAL delivery of the item? Don’t! Save yourself the tears.

Despite making my purchase on the 10th of November, my coffee table has never been delivered.

The initial estimated delivery time was 10-15 working days, which was later revised to 15-20 working days without any notification or explanation. It has now been over 20 working days, and I have yet to receive any updates or communication from the company.

The website has provided no useful information, with the order status remaining stuck on "processing by vendor" since the purchase date. My attempts to follow up have been met with a lack of response and concern.

To add insult to injury, when I requested to cancel the order, I was informed that it would take an additional 7-10 working days to process my refund. This level of service is unacceptable, and I am starting to question the legitimacy of this business.

I urge you to take immediate action to address this issue and provide a suitable resolution. I would appreciate MY full refund