To Refund Or Not to Refund?

I had goods delivered. Upon the delivery I noticed that the couch was damaged. I sent the item back immediately. Took photos of the damage sent it to Homzy who blamed the courier @The Courier Guy. Courier blames the manufacturer. Couch was sent back on the 3 May 2023. I informed them that I dont want them to make a new couch, rather to refund me. Two weeks have passed now and still no refund. When I enquire I have been informed that when it is done I will be informed. I was sent a Whatsapp saying that they are not a **** as my previous review eluded to that. So, Homzy, if you guys are not a ****, simply refund me and stop behaving like a **** company. PS. Your company was recommended to me by a customer that purchases regularly from Homzy. They are not impressed with the service Homzy has dished out to me.