1 reviews | Active since Mar 2025
Terrible workmanship
I bought 2 heather couches in Pretoria branch. From day one of using them they made sounds like an old mattress,after a few days I called the store to let them know,they said they would come back to me but never did.With my own transport I took the couches back one still not opened and asked for a refund. I was told they would look into it and the manager would decide.The sales person asked after a few days to fix them as they found the problem. I agreed,when they delivered the so called fixed couches,they only added 2 legs and the new one still unopened,nothing was fixed. I have them now everyday they are getting worse,so I guess I have to budget for new couches even though I paid R14 000 for nothing ,it’s so embarrassing for me to even tell people that these couches are supposed to be new. I wish I can get my money back like I first asked.
Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you have encountered. We understand how frustrating it must be to invest in new furniture and face issues right from the start, especially with something as important as your comfort and the quality of your purchase.We regret that your initial concerns were not handled as promptly or efficiently as they should have been, and that the issue with your couches persists despite our attempts to resolve it. We absolutely understand your desire for a full refund, and we acknowledge the inconvenience caused by the faulty product and lack of follow-up on our part.Please rest assured, we take your feedback seriously, and we are currently looking into how we can address your situation more effectively. Our aim is to provide you with the best possible resolution and, where necessary, we will ensure that you are either fully refunded or properly compensated for the inconvenience caused.We sincerely apologize for the lack of communication and the failure to properly fix the issues you raised. We value your business, and we want to make this right for you.Kindly reach out to us directly so we can discuss the next steps in resolving this matter promptly.Once again, our apologies for the experience you've had, and thank you for your patience.Kind regards,
Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you have encountered. We understand how frustrating it must be to invest in new furniture and face issues right from the start, especially with something as important as your comfort and the quality of your purchase.We regret that your initial concerns were not handled as promptly or efficiently as they should have been, and that the issue with your couches persists despite our attempts to resolve it. We absolutely understand your desire for a full refund, and we acknowledge the inconvenience caused by the faulty product and lack of follow-up on our part.Please rest assured, we take your feedback seriously, and we are currently looking into how we can address your situation more effectively. Our aim is to provide you with the best possible resolution and, where necessary, we will ensure that you are either fully refunded or properly compensated for the inconvenience caused.We sincerely apologize for the lack of communication and the failure to properly fix the issues you raised. We value your business, and we want to make this right for you.Kindly reach out to us directly so we can discuss the next steps in resolving this matter promptly.Once again, our apologies for the experience you've had, and thank you for your patience.Kind regards,