PN
Portia Nkosi-Mtetwa
1 reviews | Active since Sept 2021
10 Feb 2025, 15:43
Portia
They deserve 0 star, poor customer services, poor quality & hard to get a refund, you are lucky if you do receive your money back. Ended up going to one of their stores, they are rude to even their employees. Day light *******, ****MERS. Do not buy
Helpful (0)
Replies (1)0
Replies (1)
Homzy's replyOfficial
12 Mar 2025, 10:48Hi Portia,
We are deeply sorry for the experience you’ve had, and we genuinely regret that your interactions with us have led to such frustration. Your feedback is concerning, and we sincerely apologize for the poor service and communication you’ve experienced regarding your purchase and refund.
We are deeply sorry for the experience you’ve had, and we genuinely regret that your interactions with us have led to such frustration. Your feedback is concerning, and we sincerely apologize for the poor service and communication you’ve experienced regarding your purchase and refund.
This is absolutely not the standard we strive to uphold, and we understand how upsetting it must be to feel like your concerns are not being addressed. We will immediately escalate your case to ensure it is resolved, and we are committed to improving our customer service moving forward.
We take full responsibility for the inconvenience caused and will take the necessary steps to prevent such situations from happening again. Thank you for bringing this to our attention
Homzy's reply12 Mar 2025, 10:48
Official
Hi Portia,
We are deeply sorry for the experience you’ve had, and we genuinely regret that your interactions with us have led to such frustration. Your feedback is concerning, and we sincerely apologize for the poor service and communication you’ve experienced regarding your purchase and refund.
We are deeply sorry for the experience you’ve had, and we genuinely regret that your interactions with us have led to such frustration. Your feedback is concerning, and we sincerely apologize for the poor service and communication you’ve experienced regarding your purchase and refund.
This is absolutely not the standard we strive to uphold, and we understand how upsetting it must be to feel like your concerns are not being addressed. We will immediately escalate your case to ensure it is resolved, and we are committed to improving our customer service moving forward.
We take full responsibility for the inconvenience caused and will take the necessary steps to prevent such situations from happening again. Thank you for bringing this to our attention