NL
Nondumiso L
1 reviews | Active since Apr 2019
28 Jan 2025, 22:20
Poor communication and poor workmanship
I Highly *DO NOT* recommend this business. They **** for weeks on end about when our TV stand would arrive and did not communicate what was causing the backlog. After three months they finally delivered and the stand was chipped at the bottom. It’s been a few months and there are now random bubbles on the stand. Steer clear. They are nothing like their adverti*****ts. Poor communication and poor workmanship.
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Homzy's replyOfficial
12 Mar 2025, 10:49Hi Nondumiso,
We are truly sorry for the experience you’ve had and for the frustration caused by both the delayed delivery and the issues with the TV stand. Your feedback is important to us, and we deeply regret that the product did not meet your expectations and that our communication was lacking throughout the process.It is absolutely unacceptable that you had to wait for an extended period without clear updates, and we understand how disappointing it must be to receive a damaged item after all the delays. We take full responsibility for the poor workmanship and the inconvenience you’ve faced, and we assure you this is not the level of service we aim to provide.We appreciate you bringing these issues to our attention, and we will be reviewing our communication and quality control processes to ensure this does not happen again in the future. If you would like to further discuss a resolution or have the item inspected or replaced, please do not hesitate to reach out to our customer service team.Once again, we apologize for the experience and thank you for your feedback.
We are truly sorry for the experience you’ve had and for the frustration caused by both the delayed delivery and the issues with the TV stand. Your feedback is important to us, and we deeply regret that the product did not meet your expectations and that our communication was lacking throughout the process.It is absolutely unacceptable that you had to wait for an extended period without clear updates, and we understand how disappointing it must be to receive a damaged item after all the delays. We take full responsibility for the poor workmanship and the inconvenience you’ve faced, and we assure you this is not the level of service we aim to provide.We appreciate you bringing these issues to our attention, and we will be reviewing our communication and quality control processes to ensure this does not happen again in the future. If you would like to further discuss a resolution or have the item inspected or replaced, please do not hesitate to reach out to our customer service team.Once again, we apologize for the experience and thank you for your feedback.
Homzy's reply12 Mar 2025, 10:49
Official
Hi Nondumiso,
We are truly sorry for the experience you’ve had and for the frustration caused by both the delayed delivery and the issues with the TV stand. Your feedback is important to us, and we deeply regret that the product did not meet your expectations and that our communication was lacking throughout the process.It is absolutely unacceptable that you had to wait for an extended period without clear updates, and we understand how disappointing it must be to receive a damaged item after all the delays. We take full responsibility for the poor workmanship and the inconvenience you’ve faced, and we assure you this is not the level of service we aim to provide.We appreciate you bringing these issues to our attention, and we will be reviewing our communication and quality control processes to ensure this does not happen again in the future. If you would like to further discuss a resolution or have the item inspected or replaced, please do not hesitate to reach out to our customer service team.Once again, we apologize for the experience and thank you for your feedback.
We are truly sorry for the experience you’ve had and for the frustration caused by both the delayed delivery and the issues with the TV stand. Your feedback is important to us, and we deeply regret that the product did not meet your expectations and that our communication was lacking throughout the process.It is absolutely unacceptable that you had to wait for an extended period without clear updates, and we understand how disappointing it must be to receive a damaged item after all the delays. We take full responsibility for the poor workmanship and the inconvenience you’ve faced, and we assure you this is not the level of service we aim to provide.We appreciate you bringing these issues to our attention, and we will be reviewing our communication and quality control processes to ensure this does not happen again in the future. If you would like to further discuss a resolution or have the item inspected or replaced, please do not hesitate to reach out to our customer service team.Once again, we apologize for the experience and thank you for your feedback.