1 reviews | Active since Feb 2025
Nightmare supplier
Disappointed doesn’t even begin to describe my experience. I read a few reviews before going to Homzy and was hoping to have a good experience. I choose my chairs in the showroom, paid a deposit and that was the last communication I received from them. I followed up relentlessly and got a different story every time I called. The chairs were dlmost done but waiting for the legs. Then suddenly the fabric was on back order. Then the supplier had only opened mid Jan and despite asking over and over for a picture of the chairs, never got one. Having asked for a refund and knowing others never got one, I eventually went to the Roodepoort branch and collected a chair. Not what I ordered at all but better than losing my money. 2 weeks later I am told the chairs are ready for delivery but then they go quiet again, realising they have now admitted their lying has caught up with them. Stay away from Homzy unless you’re willing to be messed around and never get what you paid gor
We sincerely apologize for the experience you’ve had with us. We understand your frustration, and we are truly sorry that we did not meet your expectations. Your feedback highlights several key areas where we failed, and we take full responsibility for the poor communication, lack of follow-through, and the disappointing service you received.It is completely unacceptable that you had to follow up repeatedly and received conflicting information throughout the process. We also deeply regret that we did not provide you with the expected updates or the correct product. This is not the level of service we aim to provide, and we are taking your feedback seriously to address these issues internally.We understand that you chose to collect a chair from our Main reef branch as a resolution, but we regret that it was not the product you originally ordered. We will work to ensure that situations like this do not happen again and that our customers receive the proper products and service they expect.Once again, we apologize for the inconvenience caused, and we truly appreciate you bringing this matter to our attention. We will continue to work on improving our communication and delivery processes to avoid any future disappointments.
Best regards,
We sincerely apologize for the experience you’ve had with us. We understand your frustration, and we are truly sorry that we did not meet your expectations. Your feedback highlights several key areas where we failed, and we take full responsibility for the poor communication, lack of follow-through, and the disappointing service you received.It is completely unacceptable that you had to follow up repeatedly and received conflicting information throughout the process. We also deeply regret that we did not provide you with the expected updates or the correct product. This is not the level of service we aim to provide, and we are taking your feedback seriously to address these issues internally.We understand that you chose to collect a chair from our Main reef branch as a resolution, but we regret that it was not the product you originally ordered. We will work to ensure that situations like this do not happen again and that our customers receive the proper products and service they expect.Once again, we apologize for the inconvenience caused, and we truly appreciate you bringing this matter to our attention. We will continue to work on improving our communication and delivery processes to avoid any future disappointments.
Best regards,