NI
Nic I
1 reviews | Active since Jan 2025
16 Jan 2025, 14:22
Homzy does not deliver what they advertise. They actually don't deliver at all.
I paid in full for the bed frame I ordered on the 9th of December 2024. 37 days later I don't know if the bed exists. No one can tell me where it is or when it'll be delivered. This business is a **** and no one should order or buy anything from them. Carte Blanche should look into this because I'm pretty sure there's an interesting story here. 81 1 star ratings... I wish I checked before I ordered.
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Homzy's replyOfficial
12 Mar 2025, 10:51Hi Isabelle,
We are incredibly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. It is unacceptable that you’ve had to wait for such an extended period without clear communication about the status of your bed frame, and we sincerely apologize for the inconvenience this has caused.
We are incredibly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. It is unacceptable that you’ve had to wait for such an extended period without clear communication about the status of your bed frame, and we sincerely apologize for the inconvenience this has caused.
We take full responsibility for the lack of updates and delays, and we recognize how important it is to provide accurate delivery information and timely responses. Your feedback is invaluable, and we will be investigating this matter internally to ensure that it does not happen again in the future.
Please contact us directly so we can resolve this matter and provide you with an update on your order. We are committed to making things right and ensuring that your issue is addressed as quickly as possible.
Once again, we deeply apologize for the frustration and inconvenience you’ve experienced. We appreciate you bringing this to our attention and will take steps to improve our processes.
Homzy's reply12 Mar 2025, 10:51
Official
Hi Isabelle,
We are incredibly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. It is unacceptable that you’ve had to wait for such an extended period without clear communication about the status of your bed frame, and we sincerely apologize for the inconvenience this has caused.
We are incredibly sorry to hear about the issues you’ve encountered with your order, and we completely understand your frustration. It is unacceptable that you’ve had to wait for such an extended period without clear communication about the status of your bed frame, and we sincerely apologize for the inconvenience this has caused.
We take full responsibility for the lack of updates and delays, and we recognize how important it is to provide accurate delivery information and timely responses. Your feedback is invaluable, and we will be investigating this matter internally to ensure that it does not happen again in the future.
Please contact us directly so we can resolve this matter and provide you with an update on your order. We are committed to making things right and ensuring that your issue is addressed as quickly as possible.
Once again, we deeply apologize for the frustration and inconvenience you’ve experienced. We appreciate you bringing this to our attention and will take steps to improve our processes.