1 reviews | Active since Jan 2025
HOMZY ARE ******* and ****S!
Homzy does not even deserve the 1 star rating. DO NOT ever buy from this store. They are ridiculous. I placed my order on 27 Nov 2024. Due to no delivery and no communication from them, I had made numerous calls to them, and was given loads of promises. I gave up calling them due to the festive season. On 10 Jan I called them to see where my item is. I was told that they had to manufacture a new one and it will be delivered by Friday 24 Jan 2025. I was given a new order number. On Friday 24 Jan 2025 I called them again. I was told the item had to go for quality testing and it will be delivered on Monday 27 Jan 2025. Keep in mind all this time ive been making all the calls not them. On Monday 27 Jan I was promised a callback at 9am by TIDI as he couldn't get hold of the manufacturer from Monday. Of course, I didn't get a call at 9am. I called them at 12pm. Tidi said to me he still cannot get hold of the manufacturer and at this point I should just cancel my order. These guys are idiots, they are useless, inefficent and the service is downright awful. I am so scared to cancel my order in case I do not get my refund. I am at my wits end. This was not a cheap order. They are treating me very badly in that there is no feedback, no telephone calls, nothing. DO NOT EVER give these guys your business. Your money and time will wasted on the *******es that call themselves HOMZY.
We are truly sorry to hear about your frustrating experience, and we deeply regret that we failed to meet your expectations. We understand your frustration with the lack of communication and the repeated delays you’ve encountered with your order.This situation is completely unacceptable, and we sincerely apologize for the lack of updates, as well as the delays in delivering your item. You should never have had to make multiple calls just to get information on your order, and we take full responsibility for the poor communication and service you experienced.We also understand your concerns about the refund process, and we want to assure you that if you decide to cancel your order, we will handle the refund swiftly and efficiently. Your feedback is crucial, and we are committed to addressing these issues internally to prevent this from happening again in the future.Once again, we deeply apologize for the inconvenience caused and appreciate you bringing this matter to our attention. We will ensure that we take the necessary steps to improve our customer service and communication moving forward.
We are truly sorry to hear about your frustrating experience, and we deeply regret that we failed to meet your expectations. We understand your frustration with the lack of communication and the repeated delays you’ve encountered with your order.This situation is completely unacceptable, and we sincerely apologize for the lack of updates, as well as the delays in delivering your item. You should never have had to make multiple calls just to get information on your order, and we take full responsibility for the poor communication and service you experienced.We also understand your concerns about the refund process, and we want to assure you that if you decide to cancel your order, we will handle the refund swiftly and efficiently. Your feedback is crucial, and we are committed to addressing these issues internally to prevent this from happening again in the future.Once again, we deeply apologize for the inconvenience caused and appreciate you bringing this matter to our attention. We will ensure that we take the necessary steps to improve our customer service and communication moving forward.