Frustrated and Unhappy Customer

I have had horrible service with Homzy. I ordered a bed in August and I was told delivery is between 10-15 days. I paid extra money to have the bed customized. The bed was not delivered on time, it was delivered late. It was delivered dirty and I had to clean it myself. The bed was also not customized as requested.

In September, I then requested for a refund of the extra money that I paid for customization. I was told refunds are paid between 7-14 days. I have been waiting for over two months for a refund. I have been calling, sending emails, and WhatsApp messages. They all cannot give me straight answer as to when I will get the refund. It is always story after story.

I am now tired and frustrated because I have been dealing with them since August and their service has been horrible. They do not care about their customers, they do not do things right and they do not communicate or give updates, you have to follow up on them.

Their service is simple horrible. I do not see myself ordering from them ever again. I do not recommend anyone buying from them because they do not care about making their customers happy.

Their service is bad and I have had an unpleasant experience with them.

Frustrated and Unhappy Customer