PN
Paul N
1 reviews | Active since Sept 2020
10 Jan 2025, 12:11
DON'T BUY FROM HOMZY
Worst experience ever. No delivery of wall unit bought 9th Nov 2024. I went to the Greenside store and found what I wanted as I didn't want to order on line after seeing some reviews about online purchases. Paid deposit. Well experience is the same. Shocking. Delivery was set for 3 Dec 2024. That never happened, and then the radio silence started. After another 7 days of some comms, eventually I was told that their supplier would not deliver to them due to internal issues and that I should request a refund. No manager response. No answering the phone. NO PRODUCT. Appalling. They are a ****. Still no refund 10th Jan 2025. And now we wait...........
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Homzy's replyOfficial
12 Mar 2025, 10:52Hi Paul,
We are truly sorry to hear about your negative experience, and we understand your frustration. What you’ve described is completely unacceptable, and we deeply regret the poor service, lack of communication, and the delays in both delivery and refund processing.We sincerely apologize for the failure to deliver your wall unit as promised, as well as the lack of response and the issues with our suppliers. We understand how disappointing this situation has been, especially after your visit to our Greenside store. We also apologize for not providing timely updates and for the ongoing delays with your refund request.This is certainly not the level of service we expect to offer, and we are investigating your case internally to ensure it is resolved quickly. We would appreciate the opportunity to address your concerns and provide a solution as soon as possible.Please reach out directly so we can resolve this matter and get your refund processed without further delay. Again, we apologize for the inconvenience caused and will work hard to improve our processes moving forward.
We are truly sorry to hear about your negative experience, and we understand your frustration. What you’ve described is completely unacceptable, and we deeply regret the poor service, lack of communication, and the delays in both delivery and refund processing.We sincerely apologize for the failure to deliver your wall unit as promised, as well as the lack of response and the issues with our suppliers. We understand how disappointing this situation has been, especially after your visit to our Greenside store. We also apologize for not providing timely updates and for the ongoing delays with your refund request.This is certainly not the level of service we expect to offer, and we are investigating your case internally to ensure it is resolved quickly. We would appreciate the opportunity to address your concerns and provide a solution as soon as possible.Please reach out directly so we can resolve this matter and get your refund processed without further delay. Again, we apologize for the inconvenience caused and will work hard to improve our processes moving forward.
Homzy's reply12 Mar 2025, 10:52
Official
Hi Paul,
We are truly sorry to hear about your negative experience, and we understand your frustration. What you’ve described is completely unacceptable, and we deeply regret the poor service, lack of communication, and the delays in both delivery and refund processing.We sincerely apologize for the failure to deliver your wall unit as promised, as well as the lack of response and the issues with our suppliers. We understand how disappointing this situation has been, especially after your visit to our Greenside store. We also apologize for not providing timely updates and for the ongoing delays with your refund request.This is certainly not the level of service we expect to offer, and we are investigating your case internally to ensure it is resolved quickly. We would appreciate the opportunity to address your concerns and provide a solution as soon as possible.Please reach out directly so we can resolve this matter and get your refund processed without further delay. Again, we apologize for the inconvenience caused and will work hard to improve our processes moving forward.
We are truly sorry to hear about your negative experience, and we understand your frustration. What you’ve described is completely unacceptable, and we deeply regret the poor service, lack of communication, and the delays in both delivery and refund processing.We sincerely apologize for the failure to deliver your wall unit as promised, as well as the lack of response and the issues with our suppliers. We understand how disappointing this situation has been, especially after your visit to our Greenside store. We also apologize for not providing timely updates and for the ongoing delays with your refund request.This is certainly not the level of service we expect to offer, and we are investigating your case internally to ensure it is resolved quickly. We would appreciate the opportunity to address your concerns and provide a solution as soon as possible.Please reach out directly so we can resolve this matter and get your refund processed without further delay. Again, we apologize for the inconvenience caused and will work hard to improve our processes moving forward.