Dodge Dealings

Dodge Dealings Dear Fellow Customers

I am writing to express my absolute frustration and disappointment with the appalling service I have received from Homzy, as well as the unacceptable delay in issuing my refund. What was supposed to be a straightforward furniture purchase has turned into an exhausting ordeal that has left me frustrated, angry, and without the product or the money I paid for it.

I initially placed my order September 2024, paid in full with the expectation that the Furniture would be delivered within the timeframe stated on there website. However, after weeks of waiting and receiving no updates, I had to reach out myself to inquire about my order status. To my dismay, the customer service team was unresponsive, unhelpful, and unable to provide clear information or even a reasonable explanation for the delay. This lack of communication was unprofessional, and cost me precious time.

After numerous attempts to reach their team, I was finally informed that my order would be further delayed due to stock issues, something that was never disclosed when I purchased the items. Reluctantly, I agreed to wait. However, weeks later, when there was still no progress or communication, I decided to cancel part of my order for a patio set not received and requested a full refund.

Their modus operandi is to divert all queries to one person, who is the group manager by the name of Malik. He is of foreign descent and is the filter to the owner of the business. When asked for the owners details, I was continually told that the owner was out of the country.

Following a personal visit to there store on Main Reef Road, Malik got into a confrontation with me becoming very aggressive. All now taking place in November 2024, only to be met with vague responses and empty promises. The failure to process my refund in a timely manner was unacceptable, especially considering the significant amount of money involved. This delay has not only been inconvenient but has also affected my ability to make alternative arrangements.

My hand was forced and I immediately contacted CIPC for all details on Homzy. The info received was of a Foreign Businessman from Egypt being the sole owner of Homzy.

I informed Malik in writing on WhatsApp that I was opening a case of theft at the langlaagte police station the following day against the owner, as we were also provided with his passport number from CIPC.

On the day in question while laying the charge of theft, i received an sms from my bank in confirmation that my refund was done.

I am appalled by the level of disregard shown towards customers, and I am forced to question the integrity of Homzy.

Going forward I will have no choice but to escalate this matter by reporting Homzy to CPA.

Sincerely, A Disappointed Gauteng South Customer