MP
Mohapi P
1 reviews | Active since Jan 2025
08 Jan 2025, 09:21
Do not buy from this business - go to another store
Honestly I do not know where to start. I ordered a tv stand on the 30th of November and the timeline they provided was 10-15 business days. As of today that timeline has passed. There is zero communication unless you ask them whats going on. Recently sent them a message and was blue ticked on whatsapp. My wife tried calling this morning and no answer. I still do not have my TV stand that I paid for
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Homzy's replyOfficial
12 Mar 2025, 10:53Hi Mohapi,
We are deeply sorry to hear about your frustrating experience, and we understand the disappointment you’ve faced. It is completely unacceptable that your TV stand has not been delivered within the promised timeline, and that you have not received the communication or service you deserve.
We are deeply sorry to hear about your frustrating experience, and we understand the disappointment you’ve faced. It is completely unacceptable that your TV stand has not been delivered within the promised timeline, and that you have not received the communication or service you deserve.
We sincerely apologize for the lack of updates, missed calls, and the delayed response to your WhatsApp message. This is not the standard of service we strive to provide, and we take full responsibility for the poor communication and delay in fulfilling your order.
Please contact us directly, and we will immediately look into your case to ensure a prompt resolution. We understand how important this matter is to you, and we are committed to delivering the product you paid for as soon as possible.
Once again, we apologize for the inconvenience and frustration caused. Thank you for your patience, and we will work hard to improve our customer service moving forward.
Homzy's reply12 Mar 2025, 10:53
Official
Hi Mohapi,
We are deeply sorry to hear about your frustrating experience, and we understand the disappointment you’ve faced. It is completely unacceptable that your TV stand has not been delivered within the promised timeline, and that you have not received the communication or service you deserve.
We are deeply sorry to hear about your frustrating experience, and we understand the disappointment you’ve faced. It is completely unacceptable that your TV stand has not been delivered within the promised timeline, and that you have not received the communication or service you deserve.
We sincerely apologize for the lack of updates, missed calls, and the delayed response to your WhatsApp message. This is not the standard of service we strive to provide, and we take full responsibility for the poor communication and delay in fulfilling your order.
Please contact us directly, and we will immediately look into your case to ensure a prompt resolution. We understand how important this matter is to you, and we are committed to delivering the product you paid for as soon as possible.
Once again, we apologize for the inconvenience and frustration caused. Thank you for your patience, and we will work hard to improve our customer service moving forward.